What to include

• the device and browser or Android version you use;
• the game mode and what you did just before the problem;
• what you expected and what happened instead.

A screenshot can help. Please remove personal information first, and never send passwords, verification codes or identity documents.

Keep your progress safe

Your games and progress are stored on your own device. Clearing site data in your browser, or uninstalling an app, can delete them. Only send us a backup file if we ask for it: it contains your game history.

Android and iPhone

The Android and iPhone apps are still in development and are not in any store yet. The Android app has its own support page: Android support.

Privacy

See how we handle your email in the privacy statement. Support emails are deleted six months after your question has been resolved.